Maybe it’s just me, but I find it really annoying when nearly every business that I phone these days, forces me to listen to 5 minutes of “You may visit our website at …..” at the beginning of every call.
or “You may visit us on the web at...”
or “You may visit us on our home at the web at...”
You get the idea.
Today it made me want to scream “IF I WANTED TO VISIT YOUR WEBSITE, I WOULD BE ON YOUR WEBSITE! HOW ABOUT ANSWERING THE PHONE?!?!”
What a novel idea right?
I mean 99.9% of the time what I am calling about has nothing to do with anything on their website whatsoever (because trust me if I can do something without calling that is precisely what I will do). So why should I have to listen to this? I file it under “Moments of my life I’ll never get back.”
This pet peeve of mine is increased when I am so bored waiting on hold that I go to their stupid website and there is NOTHING there. Just a stupid little home page saying “We are your (insert annoying company here) provider.”
Then I find myself even more annoyed when I have to hear the looping message about going to their website for further assistance. When I know there is no further assistance on the website.
Yes, I know in the whole grand scheme of life, this is nothing. But it annoys me all the same.
Now that I’ve gotten that off my chest, I am off to call another company – so that I can hear a similar such message, yet again.